Mission and Vision
The Council on Aging of Buncombe County is dedicated to promoting independence, dignity and wellness for older adults through education, innovative programming, and coordination of resources.
Older adults in our community age well.
Customer Service Philosophy
The Council on Aging is dedicated to promoting independence, dignity and wellness for older adults through education, innovative programs, and coordination of resources; these values drive our service delivery. The right to self-determination and the core values of the National Association of Social Workers (service, social justice, dignity and self worth, the importance of human relationships, integrity, competence) are reflected in COA’s work across all programs. On a day-to-day level, it is COA policy to return emergency calls immediately and all calls within 24 hours, as well as make services access more available through outreach, including home visits and maintaining a general presence in the community via educational opportunities such as Medicare Updates, etc.